If you are unhappy with a product - let the company know. You can write them or email them or telephone them. Sometimes you can return the product if it is unsatisfactory - but it's not always convenient. When a product has been opened and partially used - a refund may be even more difficult.
Case in point. We were out at Target when my son, clad in his "foamy shoes" (as we call them), announced he had some popped blisters that were paining him. He had on bare feet in his shoes. So I pulled out a couple of bandaids and fixed him up in a jiffy. About 5 min later the bandaids were falling.
But fear not - we were at Target and so I headed to the pharmacy area and found some bandaids that were waterproof and advertised as stronger than regular bandaids with some duct tape like qualities that make them stick better. Sounded like just what I needed. Bought the bandaids, got to the car, put on the bandaids and within a few minutes they were unstuck!!
I was not going to drive back to Target to see if they'd refund my money - too much of a hassle. But when I got home, I found the website for the bandaids and sent an email, detailing my troubles. The super stick bandaids - were not so sticky.
I got an email this morning from the company, apologizing and saying that a reimbursement (which I had not requested) was on it's way.
So - if you are unhappy with a product - write a letter. Send an email. Be pleasant and courteous and outline exactly what the problem is. I have done this a few times on various items and usually have received my money back (usually in the form of coupon - like "good for up to $5.00 on any of our other products).
For more Frugal Friday tips - head on over to Biblical Womanhood.
The reverse of this has also worked - if you find a new product that you are crazy about - let the company know and free samples or coupons could be on their way.